Frequently Asked Questions

Find answers to common questions about our products, services, shipping, and more.

Orders & Shipping

Standard shipping typically takes 2-4 business days within the continental US. Express shipping options are available at checkout for 1-2 business day delivery. International shipping times vary by location, generally taking 7-14 business days.
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location, package weight, and selected shipping method.
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account or using the order tracking tool on our website with your order number and email address.
We offer free standard shipping on printed sheet music products only for orders over $49 within the continental United States. All other merchandise incurs shipping charges. This applies to standard shipping only and excludes expedited shipping options.

Returns & Refunds

We offer a 30-day return policy for most items in new, unused condition with original packaging and proof of purchase. Some exceptions apply for hygiene reasons (such as mouthpieces) or special orders. Please contact our customer service team before initiating a return.
To return an item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Pack the item securely in its original packaging, include the RMA number on the outside of the package, and ship it to the address provided by our team.
Once we receive and inspect your return, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method. Please allow an additional 2-7 business days for the refund to appear in your account, depending on your financial institution.
We do not offer exchanges. If you're not satisfied with your purchase, you can return it following our standard return policy and place a new order for the desired item. Please contact our customer service team if you need assistance with returns.

Products & Inventory

Yes, we offer rental programs for a variety of instruments, including band and orchestra instruments. Our rental programs include maintenance coverage and flexible rental periods. Please visit our store or contact us for specific rental information and pricing.
Absolutely! We can special order many items not listed on our website. Please contact our customer service team with the specific item details, and we'll check availability, pricing, and estimated delivery time for you.
Yes, our in-house repair technicians provide expert repair services for most instruments. Services range from basic maintenance to complete restorations. Please contact us for a repair evaluation and quote.
Unless specifically marked as 'Used' or 'Open Box', all products sold on our website are brand new with full manufacturer warranties. We do offer a selection of quality used instruments in-store and occasionally online in our 'Pre-Loved Instruments' section.

Account & Ordering

No, you can check out as a guest without creating an account. However, creating an account allows you to track orders, save favorite products, and enjoy a faster checkout experience for future purchases.
You can check your order status by logging into your account and viewing your order history. If you checked out as a guest, you can use the order tracking tool on our website with your order number and email address.
We process orders quickly to ensure fast shipping. If you need to modify or cancel an order, please contact our customer service team immediately. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For in-store purchases, we also accept cash, checks, and financing options through Affirm and Synchrony.

Still Have Questions?

Our customer service team is here to help with any questions you may have.