Frequently Asked Questions

Standard shipping typically takes 2-4 business days within the continental US. Express shipping options are available at checkout for 1-2 business day delivery. International shipping times vary by location, generally taking 7-14 business days.

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location, package weight, and selected shipping method.

Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account or using the order tracking tool on our website with your order number and email address.

We offer free standard shipping on all orders over $49 within the continental United States. This applies to standard shipping only and excludes expedited shipping options.

We offer a 30-day return policy for most items in new, unused condition with original packaging and proof of purchase. Some exceptions apply for hygiene reasons (such as mouthpieces) or special orders. Please contact our customer service team before initiating a return.

To return an item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Pack the item securely in its original packaging, include the RMA number on the outside of the package, and ship it to the address provided by our team.

Once we receive and inspect your return, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method. Please allow an additional 2-7 business days for the refund to appear in your account, depending on your financial institution.

Yes, we offer exchanges for items of equal value. If you'd like to exchange for an item of different value, we'll process a refund for the returned item and you can place a new order for the desired item. Please contact our customer service team to initiate an exchange.

Yes, we offer rental programs for a variety of instruments, including band and orchestra instruments. Our rental programs include maintenance coverage and flexible rental periods. Please visit our store or contact us for specific rental information and pricing.

Absolutely! We can special order many items not listed on our website. Please contact our customer service team with the specific item details, and we'll check availability, pricing, and estimated delivery time for you.

Yes, our in-house repair technicians provide expert repair services for most instruments. Services range from basic maintenance to complete restorations. Please contact us for a repair evaluation and quote.

Unless specifically marked as 'Used' or 'Open Box', all products sold on our website are brand new with full manufacturer warranties. We do offer a selection of quality used instruments in-store and occasionally online in our 'Pre-Loved Instruments' section.

Yes, we offer private and group lessons for a variety of instruments and skill levels. Our instructors are experienced professionals who tailor lessons to each student's goals and learning style. Contact us for instructor availability and scheduling.

Lesson pricing varies based on duration, frequency, and whether you choose private or group instruction. Private lessons typically range from $30-60 per half-hour session. Please contact us for current rates and package options.

Yes, we provide professional setup services for most stringed instruments. Our technicians can adjust action, intonation, and playability to ensure your instrument performs at its best. Setup services start at $49 for guitars and basses.

Yes, we have practice rooms available for hourly rental. Rooms are equipped with amplifiers, keyboards, or drums as needed. Rates start at $15/hour, with discounts available for students taking lessons with us. Please call ahead to reserve a room.

No, you can check out as a guest without creating an account. However, creating an account allows you to track orders, save favorite products, and enjoy a faster checkout experience for future purchases.

You can check your order status by logging into your account and viewing your order history. If you checked out as a guest, you can use the order tracking tool on our website with your order number and email address.

We process orders quickly to ensure fast shipping. If you need to modify or cancel an order, please contact our customer service team immediately. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For in-store purchases, we also accept cash, checks, and financing options through Affirm and Synchrony.