Return Policy

If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase and we'll give you a full refund. It's that simple. 

 

How to return: 

1. Ship the item to us. You must have a return authorization code, which you can obtain by emailing info@retrostarmusic.com . Your refund will be promptly processed when we have confirmed that your returned item falls within our policies listed below. Please read before starting your return.

 

Exceptions: Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines have a 14 day return period. 

 

Vintage instruments: Must be returned within 3 days of purchase. 

 

No Returns: Clearance items, items identified as non-returnable, discontinued items, computer hardware, computers, opened software, electronic software downloads, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, special orders -- both custom/special orders and items we don’t stock.

 

The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

 

Contact our experts at 1-512-545-0828 or email us at info@retrostarmusic.com to obtain a return authorization. Online orders should be shipped to: